Shipping Notices

As of Q2 2022, we've begun shipping the majority of orders out of California. Some items previously marked out-of-stock have returned after this transition, and any orders held up by this transition have been sent. Any product fulfilled from a separate location will be noted in its product description. It's been a long process, and after two years of COVID-19 impacts, our California shipping location has returned to a fully operational state!

On the other hand, our Shanghai, China warehouse will be halting services indefinitely, as the dire COVID situation continues with numerous lockdowns and restrictions set in place. Additionally, the slow and unresponsive logistics in China did not work in our favour. We apologise for any inconvenience caused by this, and any changes to our service in this region moving forward. Service to customers in China and neighbouring regions will continue to be available without interruption, shipping from California.

Amicus Plush

[September 6, 2022] UPDATE: Production for the Amicus Plush has begun!

We’re glad to finally announce that production for the Amicus Plush is now underway, and our manufacturers are working hard to have this batch completed as soon as possible. We’re looking forward to a smooth fulfillment schedule as soon as it’s complete, and we’re hoping that we aren’t faced with more unexpected lockdowns in the area.

We’ll continue to update this page as we receive more information. For any questions, please contact us via our email at contact@pawprint.press.

For previous updates and notices, click here.

Amicus Kigu

[August 23, 2022] UPDATE: This update is for all remaining customers with orders containing the Amicus Kigu.

We have successfully sent out all remaining orders containing the Amicus Kigu, and tracking numbers have been sent to the email addresses provided on the order. The tracking number can also be found on your account dashboard when logging into our store site.

We would like to apologize once again for the immense delays in the fulfillment of your orders, and if you have any questions or concerns in regards to your order, please do not hesitate to contact us via email at contact@pawprint.press.

With all current orders sent out, we now have a very limited number of Amicus Kigus in the Large size remaining. Since we do not have plans to reproduce this product for a period of time, any customers who are looking to order the product in this size may consider purchasing it before it runs out of stock.

We would also like to emphasize again that the Amicus Kigu is to be shipped from China, and a longer delivery time (2-4 weeks) is to be expected.

Thank you for your patience and understanding throughout these inconveniences - we very much appreciate it!

For previous updates and notices, click here.

Ranok Plush

[September 2, 2022] Shipments are continuing, but progress has been slow as of late.

Continuing with the shipment of the Ranok Plush, fulfillment has been moving slowly due to local COVID policies. We have also been informed that as of September 1, a soft lockdown has been reinstated in the area of Shenzhen, temporarily suspending our progress. Some parcels that have been fulfilled but have not yet left China may be affected by this development.

We’ll be updating this page as we receive new information as we see through to the end of this process. Thank you for your patience, and as always, our support line is open for any questions or concerns.

For previous updates and notices, click here.

For any other orders that have encountered issues in fulfillment or shipping, our support line is open for all inquiries. Considering the obstacles we've faced previously, some orders may be displayed as shipped when in actuality they have not been fulfilled or delivered properly. We perform routine audits on our shipping records, and if we've found anything to be incorrect or inaccurate, we'll reach out to you. If you find an issue before we encounter it, please do not hesitate to contact us; we'll get back to you as soon as possible.

We'd like to thank all of our customers for your continued patience and support throughout the global supply chain crisis. Please feel free to reach out to us on the store site, or contact us at contact@pawprint.press if you have any other questions or concerns.