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Amicus Kigu Notice

[May 6, 2022] This update is for customers who have yet to receive orders containing the Amicus Kigu.


As mentioned in our previous notice, the production of the Amicus Kigu has been completed, and they are ready to be sent out. Unfortunately, the lockdowns mandated across many major cities in China have held for much longer than anticipated, and our operations remain suspended until further notice. 

Regretfully, the estimated 3-week period we gave in our previous notice won’t be enough for us to ship out your orders. The third-party logistics provider we’ve been working with hasn’t been communicating very well with us on the current status, and we have been reaching out for a response on a daily basis. We recommend reading into this notice for full details about the situation at hand.

In the meantime, we took this chance to hire a professional third-party organisation to perform an on-site inspection in order to address feedback we’ve received regarding quality issues with some units out of the previous batch. (If you'd like to download and view the full inspection report, click here.) For customers who have already received their Amicus Kigu, if you’ve found that there are issues with the quality of the product, please contact us with photos to find out if you’re eligible for a reshipment, when possible.

We’re currently looking for a separate logistics provider trustworthy enough to help us ship out this batch of kigus. In the worst case scenario, we would have to send our stock via sea freight to the California warehouse, but we want to avoid this option as we understand that our customers have been waiting long enough for their orders.

As we take responsibility for the unforeseen delays to this product, any affected customers who have yet to receive the Amicus Kigu are able to request a full refund; however, we want to ask that you exercise a bit more patience before making this decision as we’re still intent on resolving this issue as soon as possible.

We’ll continue to post updates as soon as they’re available, and if you have any other enquiries regarding your order, please contact us.

Thank you for your patience!

 

Sincerely,

Pawprint Press