Pause in shipments from our Shanghai warehouse (See Update)

Shipping Policy

COVID-19 Notice

Due to the effects of COVID-19, shipping availability and speed may be impacted depending on the destination country. Please consult the parcel carriers serving your region for information on how COVID-19 may be impacting parcel delivery to your location from Pawprint Press. 

 

By purchasing products from Pawprint Press, you acknowledge and agree to the shipping policy below.

 

Fulfillment Centers

Depending on your location, your order will be fulfilled from one of our three logistics centers. You can find which logistics center your order will be fulfilled from using the table located towards the bottom of the page. 

Customs Notice

All orders placed with Pawprint Press must include a valid phone number for the recipient in order to be processed. A valid phone number is necessary should any issues arise during shipping or customs inspection. Failure to include a valid phone number when the order is placed may result in your order being returned, delayed, or lost. 

If you need to make changes to your primary phone number before your order is shipped, please adjust your contact information using the “View your order” link in your order confirmation email.  

Orders bound for destinations outside of Mainland China, Japan, or the United States are subject to import regulations of the destination country. Before placing your order, please consult your national import regulatory agency for information regarding import rules and restrictions. In rare cases, orders may require the recipient's intervention for the shipment to progress through customs inspection.

Processing and Shipping Times

Most orders are processed and shipped within three business days of order placement. Processing times may be longer during periods of higher than normal shipping volume.

Pawprint Press will provide a tracking number when your order is shipped, along with information on how to track your order with the relevant shipping carriers.

  

Shipping Costs

Shipping costs are calculated at checkout and will vary based on destination country and parcel weight. Parcel weight includes the combined weight of the items included in the parcel, as well as any required packing materials. Pawprint Press will choose the most appropriate packing materials for your order to ensure items will arrive at their destination safely. 

Please refer to the tables below with general shipping rate estimates for each region. These shipping rates are as of October 14, 2020, and shipping rates and availability may change at any time. 

 

Our Locations

Pawprint Press California

Pawprint Press now ships orders to the Americas directly from California, USA! This means faster shipping, improved service, and better rates for those who live in the continental US. This shipping option will be shown during checkout whenever available, and for more information about rates and country availability, please see the tables below.

 

 

Pawprint Press China

Notice: This warehouse is currently in the process of moving to another location. Any orders placed while this occurrence is still happening may experience delays in fulfillment. 

Pawprint Press China was our first warehouse, originally the sole fulfillment center for all orders around the globe, but now primarily serves the Greater China region and select destinations in Asia and Europe. Customers in the Greater China region may purchase products here and on our Taobao and Shopee stores.

 

 

 

Destinations not shown in the above table will be fulfilled from United States fulfillment center.