Shipping Policy

COVID-19 Notice

Due to the effects of COVID-19, shipping availability and speed may be impacted depending on the destination country. Please consult the parcel carriers serving your region for information on how COVID-19 may be impacting parcel delivery to your location from Pawprint Press. 


By purchasing products from Pawprint Press, you acknowledge and agree to the shipping policy below.


Fulfillment Centers

Pawprint Press ships globally to the majority of countries. Your order will be fulfilled from our logistics center in California. Items that need to be specifically sent from a separate location will have details left in the item listing description.

Customs Notice

All orders placed with Pawprint Press must include a valid phone number for the recipient in order to be processed. A valid phone number is necessary should any issues arise during shipping or customs inspection. Failure to include a valid phone number when the order is placed may result in your order being returned, delayed, or lost. 

If you need to make changes to your primary phone number before your order is shipped, please adjust your contact information using the “View your order” link in your order confirmation email.  

Orders bound for destinations outside of Mainland China, Japan, or the United States are subject to import regulations of the destination country. Before placing your order, please consult your national import regulatory agency for information regarding import rules and restrictions. In rare cases, orders may require the recipient's intervention for the shipment to progress through customs inspection.

Processing and Shipping Times

Most orders are processed and shipped within three business days of order placement. Processing times may be longer during periods of higher than normal shipping volume.

Pawprint Press will provide a tracking number when your order is shipped, along with information on how to track your order with the relevant shipping carriers.


Shipping Costs

Shipping costs are calculated at checkout and will vary based on destination country, parcel weight, and dimensional weight. Parcel weight includes the combined weight of the items included in the parcel, as well as any required packing materials. Dimensional weight is calculated based on size of the packaging necessary for your order. Pawprint Press will choose the most appropriate packing materials for your order to ensure items will arrive at their destination safely. 


Our Locations

Pawprint Press California

Pawprint Press now ships orders to the Americas directly from California, USA! This means faster shipping, improved service, and better rates for those who live in the continental US. This shipping option will be shown during checkout whenever available, and for more information about rates and country availability, please see the tables below.



Pawprint Press China

Notice: This warehouse is currently halting operations indefinitely. Any orders placed while this occurrence is still happening may experience delays in fulfillment. 

Pawprint Press China was our first warehouse, originally the sole fulfillment center for all orders around the globe, but now primarily serves the Greater China region and select destinations in Asia and Europe.