January Pre-Order Update
As a follow-up to our previous December pre-order delay for orders sent from our distribution partner in California, we would like to thank you for your patience as we work to ship your orders. We understand that these delays are frustrating, and we extend our sincerest apologies for the wait.
At this time our stock is still in-transit to California after the freight delays during December. This delivery contains stock of the Adastra Amicus Plush, Echo Anchor Bracelet, Astatos Complete Edition, and restocks of various other items.
In the meantime, we have received enough stock at our main Shanghai warehouse to fulfil any outstanding orders and have made arrangements with our courier to have them delivered directly via air mail. While these parcels will take longer to deliver than our local shipments within US, we anticipate that this will allow for your orders to reach you as soon as possible.
We're shipping out products in the following order. Any order with a combination of these items we will aim to ship together.
- Amicus Plush | Echo Anchor Bracelet
- Astatos Complete Edition (Astatos Starter Edition Kickstarter Backers)
- Astatos Complete Edition (Pawprint Press)
For orders of the Amicus Plush, and Echo Anchor Bracelet, you can expect to receive a shipping confirmation and tracking number by the end of January by email. For other orders such as those for Astatos, you'll also receive a shipping confirmation email and tracking number.
If you believe your order has been impacted by the California warehouse delay and do not receive a shipping notification after the first week of February, please contact us at firstname.lastname@example.org so we can assist you with your order.
For information on locations normally served by the California warehouse, please consult the shipping policy on our website: https://store.pawprint.press/pages/shipping-policy
If you reside in one of the countries listed below, we are currently unable to ship to your location due to constraints on shipping, and we are consulting with our shipping partners to determine the best way to get your order to you.
Impacted countries: Indonesia, Canada, Brazil, Thailand, Philippines, New Zealand.
*For US orders we are also currently unable to ship to Alaska, Hawaii, and Puerto Rico.
For customers with existing orders to these countries, we will reach out to you once we have more information on fulfilment of your order, or you may contact us at email@example.com for inquiries regarding your order. We apologise for the inconvenience this may cause and thank you for your understanding.
Once again, we would like to offer our sincerest apologies for the extended delays and thank you for your patience. And as always, we thank you for your continued support of Pawprint Press and our creators.