February Shipping and Pre-Order Update
[The following is in regard to orders regularly shipped from the United States]
As previously announced in December and January, we have been experiencing unexpected and severe delays on all shipments originating from our warehouse in California. As such, we have rerouted orders containing our new items to be shipped from our China warehouse via air. In order to avoid any further unnecessary confusion, we have decided to temporarily halt order placements from countries that are currently unable to be shipped to. We sincerely apologise for this inconvenience, and we appreciate your patience and understanding throughout this situation.
For customers who reside in the United States, the message "Shipped from our warehouse in California" may still remain on your shipping summary page. Given the current state of events, you will only be charged the domestic shipping price. Orders containing any of the items listed below will be shipped from China, and despite the international shipping origin, you will only be charged the U.S. domestic shipping price.
- Echo - Acrylic Stand Set
- Tennis Ace - Acrylic Keychains
- Adastra - Amicus Plush
- Adastra - Amicus Dakimakura Body Pillow Cover
- Nekojishi - Lin Hu Plush
- Nekojishi - Likulau Plush
These orders will be shipped from China, and the expected shipping time is estimated to be 2-3 weeks. Due to the impacts of COVID-19 on shipping, please keep in mind that this estimate may be subject to change. For any outstanding queries or issues with your order, please contact us email@example.com.
We would like to extend our apologies once again for these delays, and thank you very much for your patience and support with Pawprint Press thus far.