December Pre-Order Fulfilment Delay
[Shipping Update] After making some stock available again we're working to get all pre-order items shipped out by the end of January. Check this page for more details. - 27 Jan 2021
[Astatos Update] The initial batch of Astatos for US distribution is included along with the pre-order items mentioned in this update. We'll do our best to get it ready to be shipped out as soon as possible! - 13 Jan 2021
Unfortunately due to unforeseen shipping complications, we will be unable to meet the December shipping timeframe we set for the Amicus Plush and Echo Anchor Bracelet pre-orders in some regions. This delay affects the Americas and some parts of Europe in particular. While this delay is temporary, it potentially could be significant, so we apologise greatly for this.
We were recently notified by our logistics partners that all of our sea freight shipments originating from Shanghai, China traveling to Long Beach, California will be experiencing severe delays due to the lack of staff capacity in accommodating for offloading cargo as well as for customs clearance. This is a result of both the usual holiday shipping demands and the stricter customs checks and unusual demand caused by COVID-19. The current estimated timeframe for the delay is a maximum of two months.
We deeply apologise for this inconvenience, and we are currently working with our partners to find alternative solutions and resolve this situation as soon as possible. Due to these circumstances, all pre-orders containing the Amicus Plush or Echo Anchor Bracelets to be sent out from our US warehouse located in Los Angeles will be affected by this incident. Additionally, many of those who backed the Astatos Kickstarter with Studio Klondike will also be impacted by this event. We are uncertain about any definitive times in delay, but for reference, the typical time frame at which the sea freight takes to ship from Shanghai to our US warehouse is approximately two weeks.
For those wondering why some orders are arriving first in other regions, the shipping arrangements set by Pawprint Press designate each country or region to any of our three warehouses located in China, Japan, and the US. These designations account for shipping costs, shipping times, and general convenience to the customer’s shipping address. You can read more about the specifics of these assignments in our Shipping Policy.
Our first batch of the Amicus Plush and Anchor Bracelets were produced based on initial reception and pre-order numbers. Both of which are already on their way to the US warehouse. As such, we are unable to directly ship any of these items from our warehouse in China.
Again, we would like to apologise for any inconveniences and unforeseen delays in the fulfillment of your pre-orders. Our goal is to be as clear and transparent as possible with our supporters, and we want each and every one of you to understand the ongoing predicament. We understand that the emergence of these issues may cause dissatisfaction among our customers, and as a result, we are offering unconditional, full refunds to any orders that have not yet been fulfilled.
We cannot thank you enough for your patience, understanding, and support. We know many of you are eagerly awaiting these items and we'll do our best to get them into your hands as soon as possible.