[NEW ARRIVAL] Lyre - Rubber Charm Set

Amicus Plush Production Delay

[August 11, 2022] UPDATE: We’re glad to be moving forward with the production of the Amicus Plush, and we’ve just recently received the latest sample from our manufacturer. Check it out here!

With that, we want to apologize again for the delays on the Amicus Plush. We’re working hard despite our setbacks, and we’d like to thank you for your continued patience and understanding.

We’ll be getting ready to begin mass production very soon, and we’ll be posting another update by then. Stay tuned on our social media for the latest announcements!

 

[July 2022]

Today we’re revising the estimated delivery date for Amicus Plush presale orders to Q4 2022 due to the unexpected closure of one of our manufacturing partners.

We wish to give ourselves sufficient time to work with a new parts manufacturer and ensure the same high quality our customers have come to expect. Ideally, we hope to be able to deliver sooner than our estimate.

Additionally, the lockdowns in China have, and continue to disrupt our production roadmap. Although difficult, we strive to push through these complications to finalise our pre-orders items and upcoming new releases. For those interested, please refer to the updates for other pre-order items during the lockdown phase: Coach Harold Plush, Ranok Plush

Originally, production for the Amicus Plush was to begin directly after presale orders closed in April. However, the months-long lockdowns in Shanghai and other cities delayed these plans, further resulting in the full shutdown of our operations in China and delays in the production of our unannounced products. 

When ready to commence production for the Amicus Plush, we found the accessories manufacturer on the Amicus Plush had closed their business due to the on-and-off lockdowns. As such, we have sourced a substitute manufacturer, and as of this update, the prototyping process is still underway with them. We’re also taking this opportunity to improve on some of the issues we received from previous feedback.

Other aspects of Amicus Plush production are proceeding smoothly, and we have secured a new location for our business. To that end, we are thankfully able to resume operating in both the United States and China.  

Customers with multiple items in their orders will have those items shipped out separately. Keep an eye out for any email notifications or tracking numbers for these orders. 

If desired, Amicus Plush presale customers are eligible for a refund, however expect a longer processing time on refund requests. We appreciate your consideration in this regard as we navigate this difficult situation. Thank you for your patience and understanding, and please feel free to contact us if you have any questions or concerns!